Email

If your hosting account comes with email, this chapter contains information on setting up and using your email account.

General Settings

Email settings for all email clients can be found in the table below.

Wherever possible, we recommend using IMAP instead of POP3 as your incoming email server type to ensure that email is stored on the server where it is automatically backed up by our systems.

Email Settings
Setting Value
POP3 Server zimbra-o.01networks.com (port 995, SSL)
IMAP Server zimbra-o.01networks.com (port 993, SSL)
SMTP Server zimbra-o.01networks.com (port 465, SSL)
Mobile Exchange/ActiveSync Server mobilesync.01networks.com
Username email@domain.com
Password your email password

Setup Instructions

Instructions for setting up your email client can be found below.

Web Client

Email can be accessed at any time from any location by using the web client.

  1. Open an internet browser.
  2. Browse to https://zimbra.01networks.com/
  3. Login with your email address and password.

You should now have access to your email account.

iOS (iPhone and iPad)

To setup email on your iOS device, follow the instructions below:

  1. From the home screen, tap on Settings.

  2. Tap on Passwords & Accounts.

    ../_images/passwords-and-accounts.jpg
  3. Review the list of accounts in your device. If you already have an account setup for the email account in question, remove it before proceeding.

  4. Tap Add Account.

  5. Choose Exchange.

    ../_images/exchange.jpg
  6. Provide the email address and a description. We typically recommend using your email address as a description so you can easily identify it later on.

    ../_images/email-description.jpg
  7. If you are prompted to sign into your Exchnage account using Microsoft, select Sign In.

  8. Provide your account password.

    ../_images/email-password-description.jpg

    Note

    If you receive a Cannot Verify Server Identity error, tap Continue to proceed forward.

  9. If your account is not automatically discovered by your device, you will be prompted for additional information:

    Email your email address goes in this box
    Server mobilesync.01networks.com
    Domain leave this box blank
    Username your email address
    Password your email account password
    Description your email address goes in this box to easily recognize it later
    ../_images/account-details.jpg

    Tap Next to continue.

  10. Choose which items you wish to sync between your phone and the server, and then tap Save.

    ../_images/sync-items.jpg

Your account is now setup and ready to use.

MacOS (Catalina)

To setup email on your MacOS Catalina computer, follow the instructions below:

  1. Click on the Apple icon, and select System Preferences.

    ../_images/system-preferences.png
  2. Inside of System Preferences, click on the Internet Accounts.

    ../_images/internet-accounts.png
  3. If an account already exists in the panel for the email account you are trying to setup, delete it before proceeding.

  4. Click Add Other Account.

    ../_images/add-other-account.png
  5. Click Mail account.

    ../_images/mail-account.png
  6. In the first dialog that appears, provide your Name, Email Address, the Password to your email account, and then click Sign In.

    ../_images/initial-dialog.png
  7. A larger dialog should appear with an error that it was unable to verify the account name or password. Provide the following information:

    • Email Address – your email address
    • User Name – your email address
    • Password – your email account password
    • Account Type – select IMAP
    • Incoming Mail Serverzimbra-o.01networks.com
    • Outgoing Mail Serverzimbra-o.01networks.com
    ../_images/account-details.png
  8. Click Sign In.

    Note

    If an error appears, resolve that error before proceeding.

  9. When prompted for the apps to use with this account, ensure that only Mail is selected.

    ../_images/account-apps.png

Your account is now setup and ready to use.

Microsoft Outlook (Windows)

To setup email using Microsoft Outlook on Windows, follow the instructions below:

  1. Open Outlook.

  2. Click on the File menu, and then click on Account Settings.

  3. Under the Email tab, click the New button.

    ../_images/email-new.png
  4. Type your email address when prompted. Click the Advanced options link and check Let me set up my account manually box. Finally, click the Connect button.

    ../_images/email-address.png
  5. In the Advanced setup screen, click the IMAP button.

    ../_images/imap.png
  6. The IMAP Account Settings dialog will appear. Provide the following information, and then click the Next button:

    • Incoming Mail
      • Serverzimbra-o.01networks.com
      • Port993
      • Encryption MethodSSL/TLS
      • Require logon using Secure Password Authentication (SPA) – leave this box unchecked
    • Outgoing Mail
      • Serverzimbra-o.01networks.com
      • Port465
      • Encryption MethodSSL/TLS
      • Require logon using Secure Password Authentication (SPA) – leave this box unchecked
    ../_images/account-settings.png
  7. When prompted for your password, type in your email account password and then click Connect.

  8. After Outlook connects and verifies your account, you should see an Account successfully added message. Click Done and your email account is ready to use.